fa9993 Privacy Policy

1. Introduction

fa9993 is a safe and reliable platform built for online betting and casino players in Bangladesh. This privacy policy describes how fa9993 collects, uses, stores, and protects the personal information of users of our website and services.

By registering on our platform or using any of our services, you are considered to have given your consent to this privacy policy. Please read this policy carefully. If you disagree with any part of it, we ask that you refrain from using our services.

2. What Information We Collect

fa9993 collects the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for age verification).
• A valid email address.
• Mobile number (for OTP verification and security).
• Residential address.
• Financial information — bKash, Nagad, Rocket account numbers and bank account details (for transaction processing only).
• Password (stored in encrypted form — never in plain text).

2.2 Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Page visit history, click data, and session duration.
• Cookie and local storage data (to improve service quality).

2.3 Information Received from Third Parties

• Transaction confirmation data from payment gateways.
• Confirmation data received from identity verification services.
• Risk assessment data from anti-fraud services.

3. How We Use Your Information

fa9993 uses your personal information for the following legitimate purposes:

• Account management: To handle registration, login, password recovery, and account security.
• Identity verification: To confirm a user's age (21+ requirement) and to enforce responsible gaming policies.
• Financial transactions: To process deposits and withdrawals, prevent fraud, and comply with anti-money laundering regulations.
• Customer support: To resolve your questions and issues and to provide 24/7 support.
• Platform improvement: To analyse user experience and improve service quality.
• Marketing communications: To inform you about notifications, promotions, and offers with your consent.
• Legal obligations: To comply with applicable laws and regulations and to respond to lawful requests from authorities.

4. Sharing and Disclosure of Information

fa9993 never sells your personal information to third parties. Limited information may be shared in the following specific circumstances:

4.1 Trusted Service Providers

We share necessary information with trusted service providers who assist our operations — such as payment processors, identity verification services, and technology infrastructure providers. These providers are contractually bound to follow fa9993's guidelines and privacy standards.

4.2 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a law enforcement agency, or other obligations. We are also legally required to provide relevant information under anti-money laundering and counter-terrorism financing regulations.

4.3 Business Transfers

If there is a change in fa9993's business structure (such as a merger or acquisition), user information may be transferred to the new management authority. Users will be notified in advance in such cases.

5. Data Security Measures

fa9993 applies industry-standard technical and organisational measures to protect your information. Our key security measures are:

• SSL/TLS encryption: All data exchanged between your browser and our servers is encrypted.
• Data encryption: Sensitive stored data — particularly passwords and financial details — is kept in encrypted form in the database.
• Access controls: Only authorised staff can access specific data required to carry out their designated responsibilities.
• Security testing: Regular vulnerability assessments and security audits are conducted.
• Anti-fraud measures: Automated monitoring systems are in place to detect and prevent unusual activity.
• Two-factor authentication: An additional layer of security is provided for login and important transactions.

However, no method of transmitting information over the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security against unauthorised access. In the event of a security breach, we will immediately notify affected users in accordance with our legal obligations.

6. Data Retention Period

fa9993 retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• The duration your account remains active.
• Legal obligations — particularly the timeframes set out in financial record-keeping regulations.
• The need to maintain records for fraud prevention and dispute resolution purposes.
• The minimum retention period required under anti-money laundering regulations.

Even after an account is closed, certain information may be retained for a limited period to meet legal requirements. After that period, data is securely deleted or anonymised.

7. Cookie Policy

The fa9993 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve our service quality.

7.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform — login sessions and security tokens.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to analyse user behaviour and improve service quality.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

8. Your Rights

As a fa9993 user, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of your personal information stored with fa9993 at any time. We will provide that information within a reasonable timeframe.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. Corrections can be made through account settings or via customer support.

8.3 Right to Erasure

You may request that your personal information be deleted. However, where legal obligations apply, we may be required to retain certain information. We will inform you in detail in such cases.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will action your request without delay.

8.5 Right to Data Portability

In certain circumstances, you have the right to receive your information in a structured, machine-readable format.

9. Privacy of Minors

fa9993's services are for users aged 21 and above only. We do not intentionally collect or process the personal information of any minor. An age verification process is carried out at the time of registration.

If we become aware that a minor's information has been collected by mistake, we will immediately delete that information and close the relevant account. If you have any information about this, please contact us.

10. Third-Party Websites

The fa9993 platform may sometimes contain links to third-party websites. We have no control over the privacy practices of these external sites and are not responsible for them. We recommend reading their own privacy policies before visiting these sites.

11. Changes to This Policy

fa9993 reserves the right to update this privacy policy from time to time. Users will be notified of significant changes in the following ways:

• A clear notice displayed on the website.
• A notification sent to the registered email address.
• A change to the "Last Updated" date at the top of this page.

Continued use of the platform after the updated policy is published will be considered as acceptance of the new policy. For significant changes, active consent from users may be sought.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways: